Zapnow

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Frequently Asked Questions (FAQs)

(For Merchants using Zapnow's Software & E-commerce Services)

What is Zapnow's E-commerce software and service for merchants?

Zapnow offers a comprehensive E-commerce platform and software that
empowers merchants to sell their products online. It includes online store setup, listing your
products, payment processing, and more.

How do I sign up for Zapnow's E-commerce services?

To get started, you can reach out to our sales team or visit our website to sign up
for a merchant account. We’ll guide you through the process.

What types of businesses can benefit from Zapnow's E-commerce services?

Our services are suitable for a wide range of businesses, including retail stores,
restaurants, FMCG businesses, pharmaceutical and many more. If you want to sell online,
our platform can help.

What payment methods can I offer my customers through Zapnow's E-commerce platform?

You can provide various payment options, including credit/debit cards, mobile
wallets, net banking, and more, depending on your preferences and customer needs.

How long does it take to set up my online store with Zapnow's E-commerce services?

The setup time can vary based on your business needs. Usually it take 24hours and
Typically, it takes a few days to set up your online store and start listing your products.

Can I customize the look and feel of my online store with Zapnow's platform?

No, at the moment you cannot personalize the design and layout of your online
store to match your brand identity. Our platform offers will offer customization options in
the near future and will be updated accordingly

What kind of support and training does Zapnow provide to merchants?

We offer onboarding support, training resources, and ongoing assistance to help
you make the most of our platform. Our support team is available to address any questions
or concerns.

How can I list my products on Zapnow's E-commerce platform?

Listing your products is easy. You can use our user-friendly interface to add product
details, images, prices, and descriptions. Our team can guide you through this process.

Can I track my sales and inventory with Zapnow's E-commerce platform?

Yes, our platform provides tools to monitor your sales, track inventory levels, and
generate reports to help you manage your business effectively

What marketing and promotion tools are available on Zapnow's E-commerce platform?

We offer various marketing features, including promotional campaigns, discount
offers, and social media integration to help you reach a broader audience.

Is there a fee for using Zapnow's E-commerce services?

Our pricing structure depends on the specific services and features you choose.
Our sales team can provide details on the costs, commissions and packages available

How can I provide feedback or report an issue with Zapnow's E-commerce services?

You can provide feedback or report issues through our customer support channel,
and we’ll work to resolve any concerns promptly or email us at support@zapnow.in

Can I integrate Zapnow's E-commerce services with my existing business systems?

We offer integration options for various business systems. Let us know your
requirements, and we’ll explore solutions to streamline your operations.

Can I list my products on multiple online marketplaces through Zapnow's platform?

Yes, our platform allows you to expand your reach by listing your products on
multiple online marketplaces, increasing your visibility and sales opportunities.

What happens if I encounter technical issues with Zapnow's E-commerce platform?

Our technical support team is available to assist you with any technical issues,
ensuring smooth operation and minimal disruptions

Can I offer discounts or promotions to my customers using Zapnow's platform?

Yes, you can create and manage discounts and promotions to attract and retain
customers. Our platform provides tools for these marketing strategies.

How can I access customer data and insights on Zapnow's platform?

You can access customer data and insights through our reporting and analytics
tools, helping you understand customer behaviour and preferences.

Is my data safe and secure with Zapnow's E-commerce services?

Yes, we prioritize data security and follow industry best practices to protect your
business data and your customers’ information

Can I manage my store's hours of operation and delivery preferences on Zapnow's platform?

Yes, you can set your store’s operating hours and delivery preferences to align
with your business needs and customer expectations.

How can I keep my online store up-to-date with the latest products and prices?

You can easily update product details, prices, and availability through our
platform’s user-friendly interface, ensuring your store is always current.